Commonly Asked Questions
Gwee® cleaning products use magnets to adhere to my device. Are these magnets safe?
The vast majority of today’s electronics do not have parts that are magnetically sensitive. In fact many of the most popular phones, tablets, and cases already have imbedded magnets. Some modern devices use magnets as a screen saver or to secure a protective case. Should you have questions about magnets and your particular device, please contact the manufacturer of your device.
What is the best placement for the Gwee Button® on my phone?
The Button attaches to the back of your device with the use of a double stick adhesive. Make sure that you do not place over speakers or cameras. Also, because the Button can act as a device kick stand for phones, be sure to place it in a convenient area to use this function. A few electronic devices such as certain smartphones have an internal magnetic on/off switch designed to save battery power and some make a protective case with an external magnet that interacts to provide the on/off feature. Before securing the Button to the phone, be sure to locate the Button away from any built in magnetic toggle switches so you do not turn off the phone unintentionally. So, be sure to turn the phone on and move the Button to a desired location before securing it for use, to determine if the Button interferes with any toggle switches should your device contain one.
The cleaning material on my Racer is worn out. Can I replace it?
The portion of the Racer used for cleaning is attached with a proprietary glue and can be easily removed and replaced. Receive a free, one year supply of replacement pads by sending a self addressed, stamped envelope to:
Gwee Global Products, Ltd
1819 St James Place
Houston, TX 77056
*Make sure to mention which item you need replacement pads for*
Which tablets can be used with my Racer?
The Racer is designed for the Apple iPad models 2, 3 and 4. However you can use the Racer on any tablet from a multitude of manufacturers to keep your screen clean. On the iPad models listed, the Racer adds a unique extra benefit with its ability to turn the screen on and off with the slide of the Racer left or right when it is in it’s specified resting place. On most other models of tablets, the Racer can be used strictly for cleaning and can be stored on the supplied “Carry Caddy” so it is always when and where you need it.